Frequently Asked Questions
Everything you need to know about making your own sparkling water at home.
How do I exchange my empty CO2 cylinders?
You can exchange your empty cylinders for full ones at any participating retailer or through our online exchange program. Simply order your refills online, and we will provide a prepaid label to return your empty cylinders.
What is the difference between the Quick Connect and Screw-in cylinders?
The Quick Connect system features a pink handle for easy, tool-free insertion and is compatible with our newer machine models like the Terra and Art. The classic Screw-in system uses a blue cylinder and is designed for our legacy sparkling water makers.
Are SodaStream bottles dishwasher safe?
Our 'Dishwasher Safe' marked bottles can be cleaned in the dishwasher. However, our classic BPA-free plastic carbonating bottles should only be hand-washed with lukewarm water and a mild dish soap to maintain their structural integrity.
What is your return policy for sparkling water makers?
We offer a 30-day money-back guarantee on all sparkling water makers purchased directly from our website. The product must be returned in its original packaging with all included accessories.
How long does shipping take for gas refills?
Standard shipping typically takes 3-5 business days. Please note that because CO2 cylinders are pressurized, they must be shipped via ground transportation according to safety regulations.
Can I use any water with my SodaStream?
We recommend using cold, filtered water for the best carbonation results. You should always carbonate the water first before adding any SodaStream flavors or syrups to prevent overflow and maintain machine hygiene.